Privacy Policy

Introduction

Revive Wellness NC ("we," "our," or "us") is committed to protecting your privacy and safeguarding your personal and health information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services, visit our website, or interact with us.

As a healthcare provider, we are required to comply with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable federal and state privacy laws. All patient health information is handled through HIPAA-compliant means.

Information We Collect

We may collect the following types of information:

Personal Information

• Name, date of birth, and contact information (address, phone number, email)
• Emergency contact information
• Payment and billing information

Protected Health Information (PHI)

• Medical history and current health conditions
• Medications and allergies
• Lab results and diagnostic information
• Treatment records and clinical notes
• Insurance information (if applicable)

Website Information

• Browser type and device information
• IP address and general location
• Pages visited and interactions with our website

How We Use Your Information

We use your information to:

• Provide medical weight loss and IV hydration therapy services
• Schedule and manage appointments
• Communicate with you about your care, appointments, and treatment plans
• Process payments and manage billing
• Comply with legal and regulatory requirements
• Improve our services and patient experience

Third-Party Services

We use the following HIPAA-compliant third-party services to manage patient information and provide care:

PracticeQ

We use PracticeQ as our electronic medical record (EMR) system to securely store and manage patient health records. PracticeQ is HIPAA-compliant and uses industry-standard encryption and security measures to protect your health information.

Jane App

We use Jane App for online appointment scheduling, intake forms, and patient communication. Jane App is HIPAA-compliant and maintains strict data security protocols to protect your personal and health information.

Both platforms have executed Business Associate Agreements (BAAs) with Revive Wellness NC, ensuring they meet HIPAA requirements for handling protected health information.

HIPAA Compliance

As a healthcare provider, we are committed to protecting your Protected Health Information (PHI) in accordance with HIPAA regulations. This includes:

• Implementing physical, technical, and administrative safeguards to protect PHI
• Training our staff on HIPAA privacy and security requirements
• Using HIPAA-compliant systems and platforms for storing and transmitting health information
• Limiting access to PHI to authorized personnel only
• Providing you with a Notice of Privacy Practices upon request

Your Rights

Under HIPAA and applicable state laws, you have the right to:

• Access and obtain a copy of your medical records
• Request corrections to your health information
• Request restrictions on how your information is used or disclosed
• Receive confidential communications
• Receive an accounting of disclosures of your health information
• File a complaint if you believe your privacy rights have been violated

Data Security

We implement appropriate technical and organizational measures to protect your personal and health information against unauthorized access, alteration, disclosure, or destruction. This includes encrypted data transmission, secure storage systems, access controls, and regular security assessments.

Data Retention

We retain your medical records and personal information in accordance with North Carolina state law and HIPAA requirements. Medical records are typically retained for a minimum of 10 years from the date of last treatment, or longer if required by law.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: